Your Privacy Matters
At Your20, we are committed to protecting your privacy and being transparent about how we collect, use, and share your information.
Last updated: January 2025
Information We Collect
Account Information
When you create an account, we collect your name, email address, and company name. This information is necessary to provide our services and communicate with you.
Location Data
We collect GPS coordinates from driver devices to provide navigation, routing services, and real-time fleet tracking. Location data is only collected while drivers are actively using the app.
Device Information
We collect device identifiers and push notification tokens to deliver important alerts about deliveries, route changes, and system notifications.
Usage Data
We collect information about how you interact with our app, including features used, routes created, and zones configured. This helps us improve our services.
How We Use Your Information
Navigation and Routing
We use your avoidance zones and location data to calculate optimal routes that keep your drivers safe and efficient.
Fleet Tracking and Management
Real-time location data enables fleet managers to monitor deliveries, optimize routes, and respond to issues quickly.
Notifications
We use your contact information and device tokens to send SMS notifications to customers and push notifications to drivers about delivery status.
Service Improvement
Usage data helps us understand how to make Your20 better, fix bugs, and develop new features that matter to our customers.
Customer Support
When you contact us, we use your information to help resolve issues and provide assistance.
Information Sharing
We Do Not Sell Your Data
Your20 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours.
Service Providers
We share data with trusted service providers who help us operate our platform: Clerk for authentication, Twilio for SMS notifications, and Mapbox for mapping and routing services. These providers are contractually obligated to protect your data.
Customer Tracking Links
When you share tracking links with your customers, they can view delivery location and ETA. You control when and with whom these links are shared.
Legal Requirements
We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Your20, our users, or the public.
Data Retention
Location Data
Up to 90 days. Driver location history supports delivery verification and route analysis, and is not kept beyond 90 days.
Account Data
Duration of account, plus a short recovery window after deletion.
Job and Delivery Data
Up to 1 year. Delivery records and job history are kept for business records and customer service.
Notification and Message History
Up to 1 year. Notification records and SMS conversation history are removed on a nightly schedule once they pass this age.
How Deletion Works
Retention periods above are enforced automatically by nightly jobs. Deleting a specific account on request is still handled by our team: email privacy@your20.app and we will remove your data within 30 days.
Your Rights
Access Your Data
You can request a copy of the personal data we hold about you at any time.
Delete Your Account
Email privacy@your20.app to have your account and personal data removed. Self-serve account deletion is not available yet.
Export Your Data
You can request an export of your data in a portable format.
Opt Out of Marketing
You can unsubscribe from marketing communications at any time. This will not affect service-related communications.
Security
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
Access Controls
Access is scoped by organization and role, so members only see their own fleet's data. Authentication is handled by Clerk and application data is stored with Convex.
Contact Us
Privacy Questions
If you have questions about this Privacy Policy or how we handle your data, please contact us at privacy@your20.app. privacy@your20.app
Updates to This Policy
Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.
Our Privacy Commitment
We believe in earning your trust through transparency. Your fleet data is critical to your business, and we treat it with the respect and protection it deserves. We only collect data necessary to provide our services, we never sell your data, and we give you control over your information.
Have questions about our privacy practices? Contact us at privacy@your20.app
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